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Arcon Evo Annual Support

Quick Overview

The Annual Arcon Evo support package includes free technical, installation & activation support and access to our web based tutorials and forums to ensure you are able to get the most from your Arcon Evo software for home design.

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To enable us to continue to provide high quality customer service and support for our architectual software we offer an optional project support package. This package will enable subscribers to access our support team direct via email and telephone to discuss specific project based issues and also includes a series of benefits including 25% discount on some serives including training, upgrades and additional licenses.

Annual Support Package includes:

  • Support for 1 year from the date of purchase.
  • Covers 1 user for any of our Arcon Evo software titles
  • Full cover details are supplied via PDF download upon completion of purchase

All standard Arcon Evo support features include free technical, installation & activation support and access to our web based tutorials and forums

Telephone and priority email support:

- Project specific assistance. Let us know the details of the problem you are trying to overcome and we will suggest methods and techniques to achieve the desired design
- Toolset advice. Unsure how a certain tool works or the best way to use a tool in a particular circumstance. We can guide you to get the best from each function.
- Shortcuts & Tips. We can provide you through some of the simplest methods and shortcuts to achieve fast results
- Project reviews. Email your project to the team to review as you progress to ensure any problems are identified early
- ‘How to’ assistance. We can suggest methods you may use to create solutions to design requirements unique to your project
- Bespoke step by step guides. Something that you don’t quite understand? Struggling with how to achieve an effect with a tool? We can create a bespoke email guide with step by step pointers
- Object and texture creation help. Need to edit a texture for use in Arcon or looking for ways to find/create new objects. We can offer assistance and guidance to make adding to your libraries easier

Online training and assistance:

- Where appropriate, it may be easier for us to show you how to use a tool or feature within the software. In these situations we will make use of various online meeting tools to connect with you. We can then demonstrate how a tool works in a live one-to-one online meeting and even take control remotely of your project if required.

Exclusive discounts on upgrades and services:

- Save 25% on the cost of any upgrade to another title in the Arcon Evo range
- Save 25% on the cost of any additional license purchases for Arcon Evo titles
- Save 25% on our bespoke one-to-one training course
- Save 25% on our drawing service